FAQ
Frequently Asked Questions
How long does shipping take?
Processing: 2–5 business days. Delivery after ship: 5–10 business days (not guaranteed). We’ll email tracking once your order ships.
Do you ship internationally?
No—U.S. only at this time.
Do you ship to P.O. boxes or APO/FPO?
Some items can’t be delivered to P.O. boxes or APO/FPO addresses. If that affects your order, we’ll contact you for an alternative address.
What if my product arrives damaged?
Email us within 7 days of delivery with photos and your order number: support@eldertailpets.com. We’ll make it right.
What’s your return policy?
Returns accepted within 15 days for unused items in original packaging. Customers cover return shipping unless the item is defective/damaged. Start here: Return & Refund Policy.
Can I cancel or change my order?
We move fast—email us ASAP with your order number and “Cancel” or “Change” in the subject. If processing/shipping has begun, changes may not be possible.
How much is shipping?
Calculated at checkout unless otherwise stated. See details: Shipping Policy.
Which payment methods do you accept?
Major cards, Shop Pay, Apple Pay, Google Pay, and PayPal (as available at checkout).
Need help choosing a product?
Email us—tell us about your pet’s age, size, and needs: support@eldertailpets.com.